Introduction

Certificate in Advanced Quality Auditing (CAQA) is a certification course designed for personnel conducting an audit of management systems such as the Quality Management System, Environmental Management System and or Occupational Health and Safety Management System irrespective of their functions they carry out on a daily basis. This course offers an in-depth understanding of the concepts and the principles and practices of performing and reporting on effective internal audits in accordance with ISO 19011. Participants will acquire the knowledge and skills to plan and carry out effective internal audits. Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

Course Description

The course has been structured as follows:

• It adopts a PDCA cycle approach and explains the process-based quality management system model integrating the system-product-process relationship of management systems and the role of audits in the improvement of business performance.
• It explains the competencies, the roles and responsibilities of an auditor to plan, conduct, report and follow-up on management system audit, in accordance with ISO 19011.
• Participants are guided on how to plan, conduct, report and follow-up an based on ISO 19011

Course Objective

The course has been designed to achieve the following learning objectives:

• To enhance the skills of you internal auditors
• Enhance the understanding of the Process Based Approach in Auditing Techniques
• To train the auditors to audit process and system effectiveness and to identify areas for continual improvement.
• Develop more structured reporting
• Develop more effective auditing techniques, improve evaluation and communications skills
• Develop more structured reporting
• Understand the differences between corrective action and risk based action and their implementation

What Can You Learn?

• Fundamental principles and concepts of a Management Systems (MS)
• Quality Management System and other Management Systems
• Fundamental audit concepts and principles
• Preparation of a management system audit
• Conducting an audit
• Closing an audit
• Managing audit program

Pre-Requisites

You must have either requirements:

• Masters in any discipline (at least 2 year of working experience)
• Degree in any discipline (at least 3 years of working experience)
• Diploma or certificate in any discipline (5-7 years of working experience)

If you are certified by any recognized institute or body in the following field can have exemption from the above requirements :

• Quality Auditor / Internal Quality Auditor / ISO 9001 Lead Auditor
• Reliability Engineer / Software Quality Engineer
• Supplier Quality Professional (CSQP)
• Lean Six Sigma / TQM / Kaizen

Course Outline

Module 1 – Introduction to Management Systems and ISO 19011

• Course objectives and structure
• Fundamental concepts and principles of quality management
• Management Systems – QMS, EMS and OHSMS

Module 2 – Overview of Auditing

• What is an audit and auditing model?
• Compliance audit
• Performance audit
• Product audit
• Process audit
• System audit
• Fundamental rules of auditing

Module 3 – The audit program

• Accountability
• Audit Schedule
• Resources for the audit program
• Client/auditee

Module 4 – The audit preparation

• The phases of an audit
• Scope
• The audit team(s)
• Authority
• Understanding the process
• Audit Plan
• Evaluation of documents

Module 5 – Audit Performance

• Opening meeting
• Gathering facts
• Tracing
• Interviews
• Perceptions
• Team meetings
• Daily briefings

Module 6 – Reporting

• Report characteristics
• Desire to trust
• Inferences
• Judgements
• Pain and pleasure
• Findings
• Recommendations
• Presenting your information
• Overall conclusions
• Closing meeting
• Report
• Wrap-up

Module 7 – Follow-up and Closure

• Closure phase
• Remedial action
• Corrective action
• Corrective action response
• Adequacy of response
• Records
• Competence, evaluation and closing the training
• Certification Exam

General Information

• Duration: Five (5) Days
• This program is HRDF Claimable
• Completion of the certification program requires passing the examination at the last day of the program.
• Successful candidates are granted the designation of CAQA (CERTIFIED ADVANCED QUALITY AUDITOR). The designation CAQA may be used just as similar recognitions are employed in accounting, insurance, medicine, law, and other professions.