Introduction

This problem-solving training introduces unique, effective approaches to problem-solving and decision-making. These approaches have been employed successfully in establishing improvements in processes, performance, and productivity.

Course Objectives

Significant aspects of quality costs are normally overlooked or unrecognized simply because most accounting systems are not designed to identify them. Examining the Costs of Waste (the hidden CoW in your company) and how to measure and use them to direct problem solving and continuous improvement in your organization will be featured in this class. Use these metrics to help drive “Lean” initiatives!

Benefits

What are some of the wasted steps or unneeded processes or errors that contribute to excessive and unnecessary expenses, or costs? Analysis of these costs is essential in identifying the financial benefits gained from improvement efforts. This analysis also helps to prioritize just where you need to exert your effort to get the most return for your investment of time or resources.

Course Outline

Module 1:

• History of Quality cost development
• Goals of Quality cost system
• Taguchi Quality Loss function
• ISO 9000 & Quality cost
• Quality cost categories

Module 2: 

• Prevention cost
• Appraisal cost
• Internal Failure cost
• External failure cost

Module 3:

• 8 Types of waste cost
• Quality cost program implementation
• Supplier Quality cost
• Cost of service/Software Quality

Module 4:

• Quality cost in small & medium enterprises
• Quality improvement programs
• Cost of Quality in education
• Case Studies and Exercises

Who Should Attend

Quality, Production, and Technical practitioners who understand that the real values of a quality program is determined by its ability to contribute to customer satisfaction and to profits.