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Internal Quality Auditor (IQA)

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Internal Quality Auditor (IQA)


One of the requirements of ISO 914001 is that your internal Quality Auditors are competent. Evidence is required that your internal auditors have been trained. Depending on the culture of the organization and management commitment Internal Audits brings great benefits. This Training and Workshop program is activity-based and includes live audit and case studies.

An ineffective audit can mean severe consequences, resulting in process failure, customer dissatisfaction and regulatory noncompliance. Optimize your auditing skills with the internationally recognized ISO 9001:2015 and boost your internal audit capabilities. Gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary.

The program is designed to meet the requirements in ISO 19011:2011 guidelines.


Completion of This Program Will Enable the Participants To:
  • Prepare, conduct and follow-up on ISO process approach audit activities
  • Apply the benefits and requirements of an ISO 9001:2015 process approach audit
  • Gain the skills to assess an organization’s capability to manage its quality management system (QMS)
  • Offer confidence to customers and suppliers that a product or service meets regulatory requirements
  • Write factual audit reports and suggest corrective actions
  • Enhance customer satisfaction though effective audit application and commitment to continual improvement.


Course Content
  • Pre-Test
  • Auditing terms and definitions
  • Auditing Principles
  • Overview of Planning the Audit
    • Preparation – What is needed to conduct an effective process approach audit
    • Audit Plan (Scope, objective, and criteria) and notification
    • Document Review
    • Checklist preparation for Process Approach Audit
  • Audit Execution
    • Opening Meeting – Role Play
    • Interviewing, Examining and Discussion – Role Play
  • Auditing the additional new requirements
    • Documenting NCR Effectively (Exercises)
  • Overview of Audit Report Preparation
    • Review of Audit Evidence (Exercises)
    • Writing a Typical Audit Report (Exercises)
  • Overview of Audit Closure
    • Closing meeting Report – Role Play (Reporting of Audit Findings to Auditee)
    • Audit findings agreement and conclusion
    • Audit Close Out and Follow up
    • Reflection and feedback
  • Mock-up Audit
    • Role-Play
    • Case Study
  • Post Test


Who Should Attend

This course is ideal for anyone involved in the auditing, maintaining or supervising of an ISO 9001:2015 QMS


General Information
  • This program is HRD Corp Claimable


Event Details

Date: 01/06/2022 - 03/06/2022
Time: -
Venue: Online via Zoom
Organizer Name: INSOL Consultancy Sdn Bhd
Phone: +603-7972 8867