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Professional Certificate in Document and Records Management

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Professional Certificate in Document and Records Management

Duration:    Five (5) Days


Program Overview

Organisations are packed with information and most organizations struggle to recognize what information they have, why they need it, how long they need it for and if it has any value.  Furthermore, changes in law, management system requirements and contract requirements often call for tighter controls on documentation and records. In addition, electronic information is under threat from cyber-attack and personal information is at risk of exposure. As such, the development and implementation of a records management program that includes document control methods to identify, secure and protect critical information, is necessary for every organization.

This CDRC (“Certificate in Document and Records Management”), conveys practical methods for identifying and developing the systems of records management and document control that an organization need. By the end, each participant will have a plan of action as well as the necessary skills to assist with the development and implementation of an appropriate program for managing their organization’s documents, records and information.

Course Outcome:

At the end of the session, participants will be able to :

  • Develop a records management program to enhance the value of the organization’s information and reduce risk and cost
  • Develop document control methods to identify, secure, protect and retain critical information
  • Apply regulations and standards to the management of information for compliance
  • Identify risks associated with poor management of information to reduce penalties and cost
  • Develop an information asset register to identify critical information within their organization

Course Outline

Module 1: The principles of Managing Information

  • The organization: How information is managed today
  • Definitions: Understanding what the information terms mean
  • Document control and records management: Similarities and differences
  • Your organization
    • Identifying its type
    • Identifying its staff
    • Identifying its information

Module 2: Rapport Building with Customers

  • The Principles of Relationship Building
  • Fundamentals of Reading Body Language
  • Developing Sensory Acuity
  • Uncovering Representational Systems
  • Instant Rapport Strategies
  • Pacing & Leading

Module 3: Enhancing Selling with NLP

  • Pre-Framing Techniques
  • Meta Modeling Precision Probing to create Value
  • Build Tour Future by Ensuring Your Clients Success

Module 4: Enhancing Selling with NLP – Handling Difficult Situations

  • NLP Chunking Techniques
  • Context & Content Re-Framing Techniques
  • De-Framing Techniques
  • The 4 Basic Objections and Techniques to Handle Them


Target Audience

  • Entrepreneurs
  • All Sales Personnel


General Information

  • This is a Perkeso-EIS Approved Program
  • Request brochure here

Event Details

Date: 17/12/2020 - 19/12/2020
Time: -
Organizer Name: INSOL Consultancy Sdn Bhd
Phone: +603-7972 8867